Convenience Functions and Tests for Working With the Net Promoter Score (NPS)

Small functions to make working with survey data in the context of a Net Promoter programme easier. Specifically, data transformation methods, some methods for examining the statistical properties of the NPS, such as its variance and standard errors, and some simple inferential testing procedures. Net Promoter and NPS are registered trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.


Reference manual

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1.1 by Brendan Rocks, 4 years ago

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Authors: Brendan Rocks

Documentation:   PDF Manual  

GPL (>= 2) license

See at CRAN